Appointments
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
If you are unable to keep your appointment, please let us know as soon as possible so that someone else can use it.
Doctors appointments
You may express a preference for a particular doctor, however you may not always get an appointment with that doctor at short notice.
All consultations with doctors and nurses are by appointment only and can be made by telephone or in person during “open” hours.
Appointments for a telephone consultation are available with the doctor. We guarantee to see urgent problems the same day.
Our consulting times are Monday – Friday: 08:30 – 12:00 & 14:00 – 18:00
Call Us
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Call Us
We are open one evening per week between 18:30 and 19:30 for pre-booked GP appointments only. These surgeries are to help those who find it difficult to see a doctor during normal opening times. If you can attend appointments during normal open hours, we would encourage you to do so in order that those who can’t may make full use of our evening surgery. There will be 2 doctors on duty. The Dispensary will be closed during these additional hours.
Call Us
Better Access clinics are delivered at the following locations throughout the week in Richmondshire:
Weekday evenings – 6:30pm-8pm
- Monday Doctors Lane Surgery (Aldborough St John)
- Tuesday Quakers Lane Surgery (Richmond)
- Wednesday Harewood Medical Practice (Catterick Garrison)
- Thursday Harewood Medical Practice (Catterick Garrison)
- Friday Central Dales Practice (Aysgarth)
Weekends – 9am-5pm
- Saturday Rotating alternate weeks: Harewood Medical Practice (Catterick Garrison) and Central Dales Practice (Aysgarth)
These appointments are for routine general practice care, it is not a walk-in, urgent or emergency care service.
If urgent care is required, please visit www.111.nhs.uk or call 111 for advice.
If you have a life-threatening emergency call 999
Online appointments
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
The NHS App enables people to:
- Book and manage appointments
- Check their symptoms using the health A-Z on the NHS website
- Find out what to do when they need help urgently using NHS 111 online
- View information regarding organ donation
- Choose whether the NHS uses their data for research and planning
Patients can register and prove who they are so they can:
- Order their repeat prescriptions and view, set or change their nominated pharmacy, where they want their prescriptions to be sent
- View their GP medical record securely
All GP practices in England are connected to the NHS App. This means that anyone aged 13 and over and registered with a GP practice in England can use it.
You can find out more about NHS accounts and sign up on the website.
To download the NHS App use the links below.
Patients can now consult online with a clinician at our practice as part of a new online service which could save you time and a journey to the practice.
Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential and medical consultations are always reviewed by a GP or nurse.
Simply answer questions about your symptoms online and we’ll get back to you with general advice or signposting, a telephone consultation or, if necessary, we’ll get you booked in for an appointment. You can use the system 24 hours a day, 365 days of the year.
Please DO NOT use this system if your query is medically urgent.
The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.
A clinician will aim to respond within 2 working days, however if you make a specific request for a clinician this may take longer to receive a response.
When we are closed
If it is a life threatening emergency call 999
if you need medical help but it is not an emergency call 111
During normal practice opening hours, the practice remains your first point of contact for all routine requests
When to call 111
You should call 111 when:
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help
When to call 999
- Severe chest pain
- Major accident or trauma
- Loss of consciousness
- Severe bleeding
- Severe breathlessness
In an emergency at night and at weekends, please call 111 or in an emergency call 999