CQC Inspection Rating - Inadequate

Statement by the Partners of the Friary Surgery

We are obviously deeply disappointed to be rated as inadequate by the CQC and as a team we are committed to ensuring our patients get the best possible care.  We note that the report does identify many areas of good practice and refers to the National GP Patient Survey, in which we are rated above the national average.  Indeed the CQC report recognises that patients feel they are treated with compassion, dignity and respect.  We would like to reassure patients that there have been no concerns expressed about the clinical care provided by individual doctors or nurses.  We have already addressed many of the concerns highlighted and are reviewing our systems and processes to ensure that we meet the standards required by CQC.  We will work closely with NHS England, CQC and the CCG to ensure the concerns raised are addressed in a timely manner. Please click here to view the full CQC report

Welcome to The Friary Surgery Online

Our surgery is adjacent to the Richmond Friary Community Hospital, which has excellent facilities, including: in-patient beds, x-ray, physiotherapy and consultant/community health clinics.  There is also a multi-purpose room used for health-related activities.

Feedback - NHS Friends & Family Test

We welcome your feedback - if you have recently visited us or contacted us we would be grateful if you would complete the NHS Friends and Family Survey.  Please click here to access the survey.

Named Accountable GP for all Patients

You may be aware that all GP Practices are now required to provide their patients with a 'named, accountable GP'.  The named accountable GP is required to take responsibility for the co-ordination of all appropriate services required under the contract and ensure that they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).  All of our patients here at The Friary Surgery, including children, now have a named GP who is responsible for their overall care.

Please note that this does NOT prevent you from seeing any GP of your choice in the practice as you currently do now, and you are unlikely to see any change in the way care is delivered to you by us .

Online Patient Access

We now offer the ability to book/cancel GP appointments, order repeat prescription and view certain areas or your medical record online.  Please ask at reception to register for this service.  If you are already registered click here to access to Emis Patient Access

Repeat Prescriptions

You can order repeat prescriptions online.  To do this using Emis Patient Access you need to have registered for online access, please contact the surgery for further advice.

If you currently order repeat prescriptions through this website using the icon link at the bottom of the page, we would like to encourage you to consider using Emis Patient Access in future as this will be a direct link to your medication record.  Please contact the surgery to request access.

Please note that you should only order medication that is clearly printed as a repeat item on the tear off slip opposite your prescription otherwise there maybe a delay in processing.  Find out more

To book or cancel online GP appointments, order repeat prescriptions or view your medical record using EMIS PATIENT ACCESS click here

NHS Summary Care Record

As per our contractual requirement with NHS England we have now uploaded Summary Care Record patient data to the NHS national database, also known as the 'spine'. Find out more

GP to GP Record Transfers

NHS England requires practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (this does not apply to temporary patient registrations).

It is very important that you are registered with a doctor at all times. If you leave your previous practice and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take up to 2 weeks for your paper records to reach your new surgery. However, GP2GP record ensures your electronic medical record is transferred to your new practice much sooner. 

We confirm that GP2GP transfers are already active, and we send and receive patient records via this system.

Patient Survey Results & Report

To view the survey results and report please click on the link to the right.

Patient Participation Group

For further information regarding our Patient Participation Group Click Here

Online Access

To book or cancel online GP appointments, order repeat prescriptions or view your medical record using EMIS PATIENT ACCESS click here

You need to be registered to book/cancel appointments, order repeat prescriptions or view your medical record online.  If you are not already registered then please contact the surgery.