This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Prescription Requests

From 1st April 2018 we will no longer take prescription requests over the telephone.

You will be able to order your prescription by:

 Using the online service (please ask at reception for details)

Handing your repeat slip into reception

Taking your repeat slip to your local pharmacy

Flu and Shingles vaccines are available now please check with reception to see if you are eligible.

CQC Inspection Rating - Good

Our CQC report from the inspection carried out on the 7th February 2017 is available to  to view by clicking the link below:

 Please click here to view the full CQC report


We will no longer take your prescription order request over the telephone

You can however order your prescription:

Online (please ask at reception for details)

Bring your reorder slip to reception

Take your reorder slip to your local pharmacy

Are you eligible for a flu vaccine?




Welcome to The Friary Surgery Online

Our surgery is adjacent to the Richmond Friary Community Hospital, which has excellent facilities, including: in-patient beds, x-ray, physiotherapy and consultant/community health clinics.  There is also a multi-purpose room used for health-related activities.

Feedback - NHS Friends & Family Test

We welcome your feedback - if you have recently visited us or contacted us we would be grateful if you would complete the NHS Friends and Family Survey.  Please click here to access the survey.

Named Accountable GP for all Patients

You may be aware that all GP Practices are now required to provide their patients with a 'named, accountable GP'.  The named accountable GP is required to take responsibility for the co-ordination of all appropriate services required under the contract and ensure that they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).  All of our patients here at The Friary Surgery, including children, now have a named GP who is responsible for their overall care.

Please note that this does NOT prevent you from seeing any GP of your choice in the practice as you currently do now, and you are unlikely to see any change in the way care is delivered to you by us .

Online Patient Access

We now offer the ability to book/cancel GP appointments, order repeat prescription and view certain areas or your medical record online.  Please ask at reception to register for this service.  If you are already registered click here to access to Emis Patient Access

Repeat Prescriptions

You can order repeat prescriptions online.  To do this using Emis Patient Access you need to have registered for online access, please contact the surgery for further advice.

If you currently order repeat prescriptions through this website using the icon link at the bottom of the page, we are sorry to inform you that this service will no longer be available from 30th September 2017. We would like you to consider using Emis Patient Access in future as this will be a direct link to your medication record.  Please contact the surgery to request access.

Please note that you should only order medication that is clearly printed as a repeat item on the tear off slip opposite your prescription otherwise there maybe a delay in processing.  Find out more

To book or cancel online GP appointments, order repeat prescriptions or view your medical record using EMIS PATIENT ACCESS click here

NHS Summary Care Record

As per our contractual requirement with NHS England we have now uploaded Summary Care Record patient data to the NHS national database, also known as the 'spine'. Find out more

GP to GP Record Transfers

NHS England requires practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (this does not apply to temporary patient registrations).

It is very important that you are registered with a doctor at all times. If you leave your previous practice and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take up to 2 weeks for your paper records to reach your new surgery. However, GP2GP record ensures your electronic medical record is transferred to your new practice much sooner. 

We confirm that GP2GP transfers are already active, and we send and receive patient records via this system.

Patient Survey Results & Report

To view the survey results and report please click on the link to the right.

Patient Participation Group

For further information regarding our Patient Participation Group Click Here

Online Access

To book or cancel online GP appointments, order repeat prescriptions or view your medical record using EMIS PATIENT ACCESS click here

You need to be registered to book/cancel appointments, order repeat prescriptions or view your medical record online.  If you are not already registered then please contact the surgery.


(Site updated 12/12/2017)
Cancel your appointmentAccess Appointment System
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website